Provide a web-link or other way to allow us to report people who are noisy or eating food in places where they should not be. As it is, the reports are a lot of trouble to make: we have to go down to the main floor and try to find someone who will pay attention.
While we understand it's a little bit of trouble to go down from, say, one of the upper floors of our libraries to the main circulation desk, fielding an in-person complaint allows us to respond quickly.
Much of our webform traffic isn't read until the following morning, as the staff who read and responds to our webform submissions aren't necessarily here on evenings and weekends. (Contrary to popular opinion, the Suggestions Office staff do not sleep in the Reg...at least, not on a regular basis.)
If you notice someone making noise or eating, we advise (1) asking them politely to put their food away and/or quiet down; and if they won't stop, (2) asking the circulation supervisor or another Library staff member to talk with them.